Update – 4pm Thursday 6 December 2018
Engineers from Northern Gas Networks (NGN), the North of England’s gas distributor, have been working hard overnight to restore normal gas supplies in the Salterbeck area of Workington, after water entered the gas pipes.
Over 3,000 litres of water has now been removed from the gas network using specialist technology.
Although no homes or businesses are currently without gas, Salterbeck customers who are experiencing low gas pressure should call the National Gas Emergency Service on 0800 111 999.
The affected streets are Brierydale, Holden Road, Moorclose Road, Garnet Crescent, Salterbeck Road, Church Road and Pearl Road.
Mark Lawson, Site Manager at Northern Gas Networks, said:
“I’d like to thank our customers for conserving their gas usage yesterday evening and would ask them to do so again whenever possible, particularly between 5pm and 8pm when the load on the system is at a peak level.
“OurCustomer Liaison Officers will be talking to residents today and if any of our customers need extra support, such as electric hot plates for cooking, they can ask them for assistance or call our Customer Care team on 0800 040 7766 (and press option 3). The Customer Care team can also be emailed at firstname.lastname@example.org.
“Once again, we’d like to apologise to anyone experiencing a loss of pressure in their homes, and thank customers for bearing with us while we work to return the gas supply to normal as safely and quickly as possible.”
To report low pressure please contact the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.
Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.