Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

A team of enthusiastic Northern Gas Networks’ employees rolled up their sleeves to volunteer at the Jane Tomlinson’s Run For All York 10k run on Sunday, 4th August.

The charitable bunch gave up their spare time to hand out goodie bags and bottles of water to thousands of runners, and help the photographer coordinate group shots at the finish line. They also carried out marshalling duties, and helped to clear up at the end of the day.

Haley Mitchell, Customer Experience Area Leader said “Northern Gas Networks is carrying out a £750,000 infrastructure upgrade in York city centre over the coming nine months, so we have been spending time in the city centre speaking to business owners, residents and other key stakeholders about our planned work.

“We were very keen to show our support for the fifth York 10k run. Not only is it a fantastic event bringing people from across the country to York, it also helps raise funds for the Jane Tomlinson Appeal – a very worthy cause.”

Haley added: “It was a long day but extremely rewarding, and luckily the rain held off until the end!”

The Northern Gas Networks’ customer cabin, is now located at the junction of Coppergate, High Ousegate and Pavement in York city centre. Members of the public are invited to drop in to get the latest information about our York city centre infrastructure upgrade, and representatives from Northern Gas Networks will be on hand to answer any questions.

The cabin will be open Mondays, Wednesdays and Thursdays from 11.00am to 1.00pm and on Tuesday evenings from 5.00pm to 7.00pm.


Photograph (from left to right): Andy Irwin, Regional Manager; Haley Mitchell, Customer Experience Area Leader; Susan Wareham, Human Resources Director; Garry Farnhill, Customer Operations Area Manager; Mick Woodhead, Technician and Mark Coe, Network Officer.

Further information is available about the York city centre infrastructure upgrade.