If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

No gas?

If your gas supply’s gone off unexpectedly, call the Gas Emergency Services on 0800 111 999.

You can also check our loss of supply incidents to see if there’s an issue in your area.

Low gas pressure?

If there’s a problem with your gas pressure, call the Gas Emergency Services on 0800 111 999.

If they think there’s a problem, they’ll arrange for one of our Rapid Response Engineers to investigate.

Boiler not working during a power cut?

If your property is currently being impacted by a power cut, the loss of electricity supply means your gas boiler or central heating system won’t work during this time.

To check if your property is being impacted by a power cut, you can visit powercut105.com, or the website of your electricity distribution network (either Northern Powergrid or Electricity North West) . Alternatively, you can call 105.

If your boiler is not working, but is unrelated to a power cut, you’ll need to contact a Gas Safe Registered engineer to come out and take a look.

You can find a Gas Safe engineer in your area here

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