Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The quickest and easiest way to submit your information is online.

Complete our form

You can also get in touch by phone, email or post. Click below to see our contact details.

Call us

Call our Before You Dig Team on 0800 040 7766 and dial option 5. Our lines are open Monday to Friday, from 9am to 5pm.

Email us
Write to us

Send your letter to: Before You Dig, Northern Gas Networks, 1st Floor, 1 Emperor Way, Doxford International Business Park, Sunderland SR3 3XR

What we'll need to know

  • The nature of the planned work
  • A grid reference or postcode
  • Your works location plan
  • The proposed start date
  • Your contact details

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  • For information on how we use your details please read our Personal Data Privacy Notice

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