Need some help?

Some of our customers need extra support if there’s an unexpected interruption to their gas supply.

If you have a disability or illness which means you might struggle without your gas supply, even for a few hours, it’s a good idea to get added to your gas supplier’s Priority Services Register.

If you’ve got an elderly or vulnerable neighbour or relative who you think might benefit from this service, why not make them aware of it too?

Do you qualify?

To find out, you should contact your gas supplier and they’ll let you know if you’re eligible for this scheme.

When you’re registered, you’ll be entitled to a number of free benefits including free gas safety inspections of appliances and pipework (on your side of the gas meter).

How do I sign up ?

Contact your gas supplier or electricity distribution network and they’ll let you know if you’re eligible for this scheme.

If you live in Yorkshire or the North East, chances are your electricity distribution network is Northern Powergrid.  You can register on their Priority Services Register here: https://www.northernpowergrid.com/care

If you live in the North West including Cumbria, your electricity distribution network is likely to be Electricity Northwest.  You can register on their Priority Services Register here: https://www.enwl.co.uk/power-cuts/priority-services-register/