Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Need some help?

Some of our customers need extra support if there’s an unexpected interruption to their gas supply.

If you have a disability or illness which means you might struggle without your gas supply, even for a few hours, it’s a good idea to get added to your gas supplier’s Priority Services Register.

If you’ve got an elderly or vulnerable neighbour or relative who you think might benefit from this service, why not make them aware of it too?

Do you qualify?

To find out, you should contact your gas supplier and they’ll let you know if you’re eligible for this scheme.

When you’re registered, you’ll be entitled to a number of free benefits including free gas safety inspections of appliances and pipework (on your side of the gas meter).

How do I sign up ?

Contact your gas supplier or electricity distribution network and they’ll let you know if you’re eligible for this scheme.

If you live in Yorkshire or the North East, chances are your electricity distribution network is Northern Powergrid.  You can register on their Priority Services Register here: https://www.northernpowergrid.com/care

If you live in the North West including Cumbria, your electricity distribution network is likely to be Electricity Northwest.  You can register on their Priority Services Register here: https://www.enwl.co.uk/power-cuts/priority-services-register/

Stay safe and warm at home

We’re a part of Infrastructure North – an initiative that’s aiming to create a fairer and safer north for vulnerable customers.

They’ve put together a useful guide that gives clear, simple steps on how to be energy efficient at home. For more information, just visit infrastructurenorth.co.uk

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