Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Everything you need to know about staying safe and warm

Gas emergencies

If you’re worried or can smell gas, get in touch immediately


Supply issues

Find out what to do if you’ve got low gas pressure or no supply


Our pipes

Planning work near our network? Get in touch before you dig


Carbon Monoxide

Our infographic explains what to do if you suspect CO poisoning


Preparing for winter

Following major investments, we’re ready whatever the weather


Priority customers

How to get help and stay warm and safe at home