Eileen was appointed to the position of Head of Customer Experience in 2011, following 10 years in the gas industry working across both operational and corporate functions and became Customer Experience Director in 2016.

Eileen is passionate about helping Northern Gas Networks deliver a world class experience for all customers, centered on understanding the individual needs of each and every customer and ensuring every interaction adds value.

Alex O’Connell is a Solicitor and holds a BA Hons degree in Law from Oxford University. Alex joined Northern Gas Networks in April 2009, having previously worked in private practice. He was appointed Company Secretary on 1 March 2019 and Legal Director in April 2019. Outside of work Alex has a range of interests including following the fortunes (or misfortunes) of Preston North End FC.

Lindsey graduated with a degree in Law and a postgraduate diploma in Human Resource Management, starting her HR career with Philips Electronics on their Graduate scheme.

Lindsey has now worked in HR for over 20 years moving from Philips Electronics to manufacturing with Tetley Tea and then into Financial Services. She has spent 15 years with Santander working in a variety of HR roles including Business Partnering, Organisational Design and Talent and then ultimately becoming the Head of HR for the Santander Services Business.

As Head of Asset Integrity Iain primary focus is to ensure that NGN’s field operations are compliant and operate within current Legislative, Safety & Engineering Policy and Procedures. Iain’s team also provide the Supply Assurance activities around the delivery of gas to our Customers.

Iain started his career with British Gas Northern in 1986 as an Apprentice Distribution Craftsman. Since then Iain has held a variety of management roles across Operations and Asset Management and is a qualified Chartered Engineer. He also represents NGN on senior IGEM committees and is a board member of UKOPA – United Kingdom Pipeline Association.

Iain enjoys a challenge aided by his passion to try something new and has a wide range of interests outside of work including keeping fit, playing golf and spending time with his family.

Tim has around 40 years’ experience in the gas industry, holding a wide range of operational and project roles covering gas distribution and transmission. Tim is responsible for overseeing the planning of maintenance, major projects, gas mains replacement and gas connections activities.  He is also Northern Gas Networks’ strategic lead on hydrogen conversion programme, H21, which is looking at the role of hydrogen as a low cost, low carbon heat source.  Tim previously held the roles of Head of Capital Projects, Head of Maintenance and Programme Manager for Major Projects. Before joining Northern Gas Networks, Tim worked for National Grid Transmission for eight years where he held a number of senior roles including Pipeline Engineer, Project Delivery Engineer and Engineering Manager.

Matthew Little joined Northern Gas Networks (NGN) in 2007, working in the IT team as a Project Manager and was appointed to the Senior Management Team in 2015 and became Director of Innovation, Improvement and Information (3IG) in 2016. In this role Matthew is responsible for the operation and support of NGN’s IT systems and for the delivery of innovation and improvements using accelerated delivery techniques, such as Agile, Lean and Kanban.

Prior to joining NGN Matthew worked for the Department of Work and Pensions as a Business Analyst.

He studied history at Lancaster University and outside of work enjoys playing golf and following the decline of Leeds United.

Gareth joined Northern Gas Networks in August 2005. He has over 20 years’ experience in the Energy and Utilities industry in the UK. 

Gareth began his career as an economic adviser to the UK government on energy related issues before progressing through senior regulatory and commercial roles at National Grid, Yorkshire Water and British Nuclear Fuels. Gareth has a BA (Hons) Economics and MSc Energy Economics from the University of Surrey. 

Karen was appointed to Northern Gas Networks (NGN) in June 2017 as Head of Connections. Previously Developer Services Manager at Yorkshire Water, she brings a wealth of knowledge in the new connections arena, along with strong project and change management skills. With a background in sectors as diverse as politics and engineering, she has experience of delivering key projects for government and industry.

Ian began working for Northern Gas Networks (NGN) as it was back in 1979 as an Apprentice Gas Distribution Craftsmen. Since then he has become a qualified engineer have gained a BEng (hons) degree in Mechanical Engineering and various other professional qualifications, including a NEBOSH National Diploma in Occupational Health and Safety.

Ian has worked in a variety of roles across the business and became Head of Customer Operations in 2017.

Ian has a passion for delivering a safe, economically sustainable and reliable customer centric service to NGN’s customers, by leading a team of committed colleagues responding to any reported gas escape. He has a wide range of interests which he enjoys with his family, including skiing, walking and motorcycling

David was appointed to the role of Finance Director in December 2012, having previously headed up Corporate Services since joining the company in January 2006. David is a Chartered Accountant and has around 20 years’ experience in the energy industry.

David joined the company from National Grid and prior to that he was a Director at Deloitte and also Head of Taxation at Yorkshire Electricity. David trained in the accountancy profession in Yorkshire before working for several multi-nationals including The BOC Group in London before returning back to the north.

John started his career in 1990 with British Gas as an Apprentice Distribution Craftsperson. He has held a wide range of management positions across the business and was appointed as Head of Operations Delivery in 2018. John and his team are responsible for the delivery of Northern Gas Networks’ pipe overhaul programme to modernise the network, installing new connections and carrying out repair work.

John is passionate about delivering an exceptional customer experience and a safe and reliable service with minimal interruptions to supplies.

Outside of work, John enjoys walking, cycling and snowboarding with his family.

Stephen joined Northern Gas Networks in 2005 to lead work on the first gas distribution price control. Subsequently he led work on the RIIO-GD1 price control and has overall responsibility for regulatory strategy and compliance for the business.

He has over 35 years’ experience in the energy industry and previously worked in senior regulatory and procurement roles at United Utilities, Npower and Yorkshire Electricity.

Outside of work his interests are golf, chess and Featherstone Rovers RLFC.

Roger began his career as an apprentice mains layer for British Gas. During his time at British Gas he qualified as a chartered gas engineer and more recently worked for Scottish Power as the Managing Director of the company’s commercial connections business.

Roger was appointed to the position of Commercial Director in 2015 where he heads up the Commercial Services Team which includes Northern Gas Networks’ (NGN) Commercial and Procurement teams.

He also leads the delivery of our mains replacement program and the Major Capital Projects and Asset Maintenance teams. Roger is responsible for ensuring that every investment decision delivers maximum benefits for NGN, our customers and employees, and that outstanding levels of customer service and safety are achieved throughout the delivery of our capital and replacement programs. ​