Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Engineers from Northern Gas Networks will be carrying out essential repair work on a gas main in Nevilles Cross Bank, Durham.

Work will commence at 8.00pm on Friday 7 March and could take up to a week to complete.

In order to carry out this work safely and efficiently, it will be necessary to close one lane westbound towards Meadowfield, Durham and one lane eastbound heading up Nevilles Cross Bank.

Diversions will be clearly marked, taking motorists along Newcastle Road.

John Richardson, Customer Operations Area Manager, Northern Gas Networks, said: “We have planned this essential work closely with Durham County Council to minimise disruption to motorists.

Mr Richardson added, “We would like to apologise for any inconvenience caused and reassure members of the public that we will do all we can to complete the work as quickly as possible.”

You can contact the Northern Gas Networks Customer Care team on 0845 634 0508, option 7. The team is available between 8am and 8pm Monday to Friday, and 9am and 5pm on Saturday.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.