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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

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0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks is investing £120,000 to replace ageing metal gas mains in Victoria Place, Carlisle, with new durable plastic pipes to ensure the continued, safe and reliable supply of gas to residents in the area for years to come.

Work will commence on Tuesday 6th May and is expected to take six weeks to complete.

In order to carry out this work safely and efficiently, it will be necessary to close Spring Gardens Lane for approximately two weeks from 12 May.

In addition, one lane will be closed on Lowther Street from the junction of Spring Gardens Lane for one week from 12 May.

Pedestrian access will be maintained at all times.

Matty McBride, Site Manager, Northern Gas Networks, said: “In advance of the work taking place, our Customer Care Officers have been speaking with local residents and businesses owners to ensure that they are aware of the work.

“A customer forum was also held by Northern Gas Networks representatives, providing members of the public with the opportunity to ask questions or raise any concerns.”

Mr McBride added: “We would like to apologise for any inconvenience caused and reassure members of the public that we will do all we can to complete the work as quickly as possible.”

You can contact the Northern Gas Networks Customer Care team on 0845 634 0508, option 7. The team is available between 8am and 10pm Monday to Friday, and 9am and 5pm on Saturday.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.