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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

A fractured water main has caused damage to a gas pipe affecting around 104 properties in Jackson Avenue, Ponteland, Newcastle.

Northern Gas Networks engineers are working to repair the pipe and reinstate gas supplies to the affected properties as soon as possible.

To carry out the repair work safely Northern Gas Networks engineers need access to affected properties to turn off the gas supply.

For more information please contact our Customer Care team on 0845 634 0508 and dial Option 5.

If you smell gas or suspect carbon monoxide, please call the National Gas Emergency number on 0800 111 999. This contact number is in operation 24 hours per day, 7 days per week.