Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 

 

Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Update: 10pm May 21

Gas supplies have now been restored to the majority of properties on Ashcroft Road in Featherstone, following third party damage to a local gas main earlier today.

Our engineers have repaired the damaged section of main, and reconnected most homes.

A handful of properties are still awaiting reconnection, as the homeowners were not available when our engineers called round.

John Pickering from Northern Gas Networks explained: “We need to carry out safety checks at each home, before reconnecting properties to the gas main. These checks have been carried out at most of the affected homes, but our engineers were not able to gain access to small number of properties today. We’d ask these remaining customers to get in touch, so we can get their gas back on as soon as possible.”

Customers still awaiting reconnection should call the National Gas Emergency Service on 0800 111 999.

A total of 97 properties were originally affected by the damaged main.

Original posting

We are aware that approximately 97 properties in Ashcroft Road, Fetherstone are currently experiencing loss of gas supply.

This is due to third party damage to one of our gas mains.

Safety is our number one priority and our engineers are currently on site making the necessary repairs, and will restore the gas supply as quickly as possible.

Anyone who can smell gas or suspects carbon monoxide should call the National Gas Emergency Service on 0800 111 999.

We apologise for any inconvenience, and can assure residents that we are working hard to restore normal service as soon as possible.

If you have any questions please speak to one of our engineers on site or contact the Customer Care team on 0845 634 0508, option 5.