Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 

 

Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Supplies have now been restored to 300 customers in Sowerby Bridge who were affected by a pressure related incident which occurred on Wednesday 6 August.

Engineers from Northern Gas Networks now require access to the five remaining properties to safely reconnect the gas supply and are urging residents to call the Customer Care team on 0845 634 0508, option 7 so that a qualified engineer can be sent to restore the supply.

Wayne Fisher, Customer Operations Area Manager, Northern Gas Networks, said:  “Once again we’d like to apologise for the inconvenience caused and thank everyone for their patience during this incident.”

If you have any questions please contact the Customer Care team on 0845 634 0508, option 7.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999 immediately, calls are answered at any time of day or night and an engineer will be sent out to assess the situation promptly.