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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Engineers from Northern Gas Networks are continuing work to restore gas supplies to customers in the Moldgreen and Tandem areas of Huddersfield, after a burst water main caused water to enter the gas network.

The gas supply to 297 residential properties in Greenlea Court has been affected, along with specific sections of Cross Green Road and Dalton Green Lane.

As of this evening (September 30) 183 customers are back on gas with a further 32 properties connected up to the meter. Engineers now need access to these properties so that they can safely turn the gas back on.

Work is continuing through the night to remove the water from the main supplying the remaining properties so that engineers can begin to restore the supply.

Northern Gas Networks has made electric heaters and portable cookers available to those customers who need them and dedicated Customer Care Officers are on hand to ensure that vulnerable customers are looked after. A customer drop in centre is open at The Stag Inn, 456 Wakefield Road, Huddersfield where customers can get the latest information on the progress.

Neil Armstrong, Customer Operations Area Manager, Northern Gas Networks, said: “Our engineering teams are doing everything they can to get this situation resolved and restore supplies to all customer affected as quickly as possible.  The safety of our customers is our first priority. If anyone in the area has questions or concerns, or would like extra heaters or cooking facilities, please give our Customer Care team a ring or speak to one of representatives on site, and we’ll get right on it.”

Northern Gas Networks Customer Care team is available on 0845 634 0508.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.