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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Engineers from Northern Gas Networks are continuing to work to restore supplies to customers in the Moldgreen and Tandem areas of Huddersfield, after a burst water main caused water to enter the gas network.

As of 8pm this evening 29 customers are without gas but our teams remain on site and are clearing the last remnants of the water so that hopefully all the properties will be back on gas tonight (October 1).

Northern Gas Networks has made electric heaters and portable cookers available to those customers who need them and dedicated Customer Care Officers are on hand to ensure that vulnerable customers are looked after.

A customer drop in centre is open at The Stag Inn, 456 Wakefield Road, Huddersfield, where customers can get the latest information on the progress.

Shower facilities are also available for customers at Soccer City, Tandem Industrial Estate, Wakefield Road, HD5 0AL between 9am and 11pm and provision has been made for any travel arrangements if required.

Neil Armstrong, Customer Operations Area Manager, Northern Gas Networks, said: “Our engineering teams are doing everything they can to get this situation resolved and restore supplies to all customer affected as quickly as possible.  The safety of our customers is our first priority.

“We would like to thank all those affected for the marvellous patience and understanding they have shown at this time.

“We hope to get everyone back on gas tonight and will remain on site for the next few days to ensure there are no further issues.

“If anyone in the area has questions or concerns, or would like extra heaters or cooking facilities, please give our Customer Care team a ring or speak to one of representatives on site, and we’ll get right on it.”

Northern Gas Networks Customer Care team is available on 0845 634 0508.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.