If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks engineers are working hard to repair a gas escape in Newcastle.
The emergency work taking place at the junction of the A186, West Road and Slatyford Lane has led to the closure of one lane on the eastbound carriageway of the West Road. Motorists are advised to seek alternative routes when travelling into the town centre
Jeff Round, Network Officer, Northern Gas Networks said: “We would like to apologise in advance for any inconvenience this emergency work may cause and thank members of the public for their patience and support. We anticipate that the work will be on-going until 24 December.
If you have any questions about the work please don’t hesitate to contact Northern Gas Networks’ Customer Care team on 0845 634 0508, option 7. The team is available between 8am and 10pm Monday to Friday, and 9am and 5.30pm on Saturday.