Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Our exciting new partnership with a large social housing group in the North East aims to benefit families living in one of the poorest areas of our region.

By switching a large number of homes from electricity to gas, the scheme will ultimately reduce fuel bills for many tenants.

As well as committing to install new gas central heating systems, the housing group will also be fitting new bathrooms and/or kitchens into many of the properties.

Tom Bell, Head of Social Strategy at Northern Gas Networks, said: “Working together from the early planning stages has meant we will extend our gas network and connect the properties ahead of the internal work being carried out, enabling us to enhance this positive programme of work even further for tenants.”

The programme, which began earlier this month, will continue into early 2016.

A similar partnership with Harrogate Borough Council has resulted in 380 metres of new pipe being installed and 22 council owned homes connected to the gas network free of charge.

Working with one of our fuel poor partners, Community Energy Solutions, and Harrogate Borough Council, residents benefited from new more affordable heating solutions including gas condensing combi-boilers and radiators.

Although this project was relatively small in scale, the benefits are already being felt by tenants like Hazel Proudlock, who said: “The transformation from antiquated night storage heaters to gas central heating with a combi-boiler has been amazing. Although not having experienced a full winter yet, the saving is already noticeable. We have been able to switch to a new supplier and to take advantage of dual fuel tariffs.”

Whether you manage 10 or 10,000 properties, it’s worth exploring how a partnership with NGN could potentially benefit your tenants.

To find out more email: tbell@northerngas.co.uk