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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks is carrying out essential work to replace approximately 180m of ageing metal gas mains in Bondgate, Alnwick between the archway and HSBC.

The project is part of Northern Gas Networks’ ongoing development of infrastructure across the north of England and will involve installing new plastic pipes to ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The project, which follows emergency work to repair a gas leak, is expected to take around four weeks to complete.

In order to carry out this work safely and efficiently, it will be necessary to close Alnwick arch access to Bondgate within for approximately two weeks. A signed diversion has been put in place.

Shops and businesses will remain open for business as usual and pedestrian access will be maintained at all times.

Richie Manuel, Construction Services Area Manager, Northern Gas Networks said: “Our customer care officers and engineers have been speaking to businesses in the area to inform them about our work, and we will continue to keep our customers and stakeholders updated throughout the project via our website, Twitter and Facebook.

“We would like to take this opportunity to apologise to members of the public for any inconvenience this essential work may cause and thank our customers for their continued support.”

A spokesperson for Northumberland County Council, said: “The council is helping to facilitate this important work, which will provide a more reliable gas supply for the residents of Alnwick, and also help prevent future gas escapes from occurring.”

If you have any questions about the work please don’t hesitate to speak with an engineer on site or contact the Customer Care team on 0800 040 7766, option 7. The team is available between 8am and 10pm Monday to Friday, and 9am and 5pm on Saturday.