Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The North of England’s gas distributer, Northern Gas Networks (NGN), is carrying out work to upgrade ageing metal gas mains in Burnley Road, Hebden Bridge.

This major project is part of NGNs’ ongoing replacement of infrastructure in the region and will involve replacing existing metal gas mains with more durable plastic pipes to ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The project will commence on Monday 17 August at the junction of Caldene Avenue and Burnley Road and will take approximately two weeks to complete.

In order to carry out the work safely and efficiently there will be three way traffic signals placed at the junction of Caldene Avenue and Burnley Road for the duration of the works. These lights will be manually operated between the hours of 7am – 7pm to control traffic flow, and will be set to an automatic sequence outside of these hours.

Temporary bus stops will be located at the junction of Bridge End Lane and Burnley Road and pedestrian access will be maintained throughout the work.

Paul Jagger, Construction Services Area Manager, Northern Gas Networks said: “We have planned this work closely with Calderdale Council to coincide with the quieter school holiday period.

“We would like to take this opportunity to apologise in advance for any inconvenience this essential work may cause and thank members of the public for their patience and support.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.