If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Emergency engineers from Northern Gas Networks (NGN) are continuing to investigate a gas escape outside the Gates Shopping Centre in Durham following reports of a smell of gas this morning.

NGN evacuated the shopping mall as a safety precaution earlier today and will be working through the night as they continue their investigations to identify the source of the leak.

John Richardson, customer operations area manager at Northern Gas Networks said: “The safety of members of public is our number one priority.  Our team of highly skilled engineers will be working throughout the night as they work to repair the gas main.

“We’d like to apologise to customers and retailers for the inconvenience caused and thank everyone for their patience.”
Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.