Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The north of England’s gas distributer, Northern Gas Networks (NGN), is carrying out essential gas mains replacement works in Scotch Street, Carlisle.


The major project is part of NGN’s ongoing investment in the area’s gas infrastructure and will involve replacing over 200m of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers for years to come.


The five-week project began on Monday 4 July 2016 and has been carefully planned in conjunction with the local highways authority.


Works are progressing well and scheduled to finish on Friday 5 August 2016 as planned.


NGN’s Customer Care Officers have been door-knocking local homes and businesses weekly to make customers aware of the work and provide regular updates.


On the morning of Thursday 21 July, the Customer Care team will be out and about visiting local shops and businesses to inform them on the latest progress.


Matty McBride, Construction Services Area Manager, said: “We have been working closely with the local council to carefully plan these works and are doing all we can to minimise any disruption caused.


“We would like to take this opportunity to apologise for any inconvenience this essential work may cause and thank members of the public for their patience and understanding.”


For further information about the project please visit www.northerngasnetworks.co.uk, contact NGN’s Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk.


Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.