If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The North of England’s gas distributer, Northern Gas Networks (NGN) has published its Stakeholder Report for 2016 and is now inviting stakeholders to give their views on its performance and the chance to shape future priorities.


NGN is the gas transporter for the north of England, northern Cumbria and most of Yorkshire, bringing gas to homes and business across cities and towns including Leeds, Bradford, York, Carlisle, Newcastle, Sunderland and Huddersfield. It’s also the region’s rapid response team when a smell of gas is reported.


But as well as keeping the network safe and reliable, NGN works hard to make a positive difference within local communities, keep the customer at the heart of the business and develop new technology to save time and money. It’s also playing a key role in delivering new and sustainable forms of energy. All these achievements are clearly set out in the 2016 Stakeholder Report, which can be downloaded at northerngasnetworks.co.uk/ngn-and-you/


Packed full of useful information, the 2016 report details all the activities and achievements at NGN over the last 12 months. It also brings to life important facts and figures about NGN’s performance by including examples of its work and showing how collaboration with charities, businesses, local authorities, education providers, Government and other utility companies is benefiting the region.


From setting out its regulatory performance inside the Ofgem conditions to supporting vulnerable customers and local communities, and from developing innovative technology to shaping the future role of gas, the report is an opportunity to explore valuable information relevant to everyone with a stake in NGN’s performance.


From now until November NGN will be consulting on their priorities and future plans and are keen to hear everyone’s views, from the customers they impact to the people they work with every day like Highways Authorities, Local Authorities, Charities and Community Groups. This can be done by answering five key questions on a short online survey.


The survey can be completed at northerngasnetworks/getinvolved, or by sending feedback to stakeholder@northerngas.co.uk .


Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.