Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The north of England’s gas distributer, Northern Gas Networks (NGN), is investing £312,000 to upgrade the ageing gas distribution network in Ovenden Road and Mill Lane, Halifax.

This major project is part of NGN’s ongoing development of infrastructure in the area and will involve replacing 600m of existing metal gas mains with more durable plastic pipes, to ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The scheme, which will begin on Monday 24 October and last approximately 14 weeks, is being delivered in two phases and has been planned in conjunction with Calderdale Council to ensure all works are completed with as little disruption as possible.

The first phase of works will begin on Ovenden Road at the junction of Old Lane on Monday 24 October and last around nine weeks.

During this phase there will be temporary traffic signals placed directly on Ovenden Road, moving along in 100m sections until all works on Ovenden Road are complete. These lights will alternate between two–way and three – way signals where necessary, and will be manually operated between 7am and 9pm as requested by the highways authority.

The pedestrian crossing adjacent to Hamza’s Take away will be temporarily suspended whilst the works are taking place. Parking bays may also need to be temporarily suspended on Ovenden Road but this will be clearly signed and displayed to motorists when required.

Pedestrian access will be maintained at all times and engineers will be working from Monday to Friday between 8am and 5pm and alternate weekends.

The second phase of the scheme will begin on Mill Lane the week commencing Monday 2 January 2017, and in order to carry out the work as safely and efficiently as possible, a temporary road closure will be in place. More details on this phase will be provided closer to the time.

Paul Jagger, Construction Services Area Manager at Northern Gas Networks said: “We have been working closely with Calderdale Council to carefully plan these works in order to minimise disruption to customers.

“We would like to apologise in advance for any inconvenience caused during these works, and thank our customers for their patience and support in getting them completed as quickly as possible.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.