Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 

 

Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the gas distributor for the North of England, will be carrying out repair work to a gas main at the Hendon Road / White House Road roundabout in Sunderland from tomorrow (Tuesday 6 December 2016).

The gas supply to nearby properties will not be affected, however in order for engineers to work safely and efficiently, four-way temporary traffic lights will be introduced at the junction of Hendon Road and Whitehouse Road from around 9.30am.

These will be in place for around one week and manually operated at peak times in order to reduce traffic congestion, although it’s likely some motorists will experience delays.

Simon Mears, Network Officer for Northern Gas Networks said: “The safety of the public is our number one priority and in order for us to complete the repair as quickly and as safely as we can, it is necessary to put temporary lights in place.

“We’d like to apologise for any inconvenience customers may experience, and thank everyone for their patience and support as we complete this work.”

For more information contact the Northern Gas Networks’ Customer Care Team on 0800 040 7766 option 7.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.