Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Happy holidays from the Connections team!

Our Connection’s team is taking a much needed rest and will be working reduced hours during the holiday. If you need to get in touch with someone urgently and we’re not around, please call the Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk. We’ll be back to normal from 3rd January.

Connections Team Christmas opening hours

23rd December 08:00 – 12:00
24th , 25th, 26th, 27th, 31st December and 1st, 2nd January – Closed
28th December – 08:00 – 16:30
29th December – 08:00 – 16:30
30th December – 08:00 – 12:00