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Urgent gas incident
Loss of supply, Knaresborough

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The North of England’s gas distributer, Northern Gas Networks (NGN), is investing over £210,000 to upgrade ageing gas mains in Norton Road, Stockton-on-Tees.

This essential project is part of NGN’s ongoing investment in the area’s gas infrastructure and will involve replacing 500m of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The 15-week project, which is due to start today, Wednesday 4 January 2017, has been carefully planned in conjunction with Stockton-on-Tees Borough Council.

In order to carry out the work safely and efficiently, temporary traffic management measures will be in place throughout the scheme. During Phase One, works will begin on Frederick Street, at the point where it becomes Thompson Street, with a road closure introduced for around six weeks.  A signed diversion will be in place for motorists for Alberto Street via the car park on Thompson Street.

Phase Two will be carried out into Allison Street heading into Norton Road towards the town centre and will take around three weeks to complete. During this time there will be a road closure at the bottom of Thompson Street, and lane closures on both sides of Allison Street.

Further lane closures will be in place on Norton Road heading into town and Major Street, with two bus stops temporarily suspended.

The third and final phase will be carried out on Norton Road.  During this time there will be a bus lane closure and diversion route in place for bus services, with bus stops temporarily suspended and relocated.

It is likely these works will result in delayed travel times so motorists and pedestrians are advised to allow extra time for journeys during the scheme.

Shops and businesses in the area will remain open as usual throughout the project.

NGN’s Customer Care Officers have been door-knocking local homes and businesses to make customers aware of the project, while on-site signage will advise motorists of the work taking place.

Stuart Armin, Construction Services Area Manager for Northern Gas Networks said: “We have been working closely with the local council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter, and thank them for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.