Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Engineers from Northern Gas Networks continue to do all that they can to restore supply to properties in the town of Withernsea, East Yorkshire.

Mobile catering services are available to customers at the right-hand site of Pier Towers. One van is currently serving a range of hot meals and refreshments and a second will arrive at 8pm.

The Coach & Horses pub on Main Street, Welwick, HU12 0RY is also open to serve food until 9pm tonight.

Residents are able to go along to East Riding of Yorkshire Council’s leisure centre in the town to keep warm and receive hot drinks. It will remain open longer than usual tonight, with people able to stay until 9pm. It will re-open earlier than usual tomorrow, from 6am, to again operate a drop-in centre.

Tesco will be open until 6pm.

Residents are urged to use electricity, such as for heaters and hotplates, with consideration, so as not to place excessive strain on the electricity network. Northern Powergrid is supporting us extremely well to manage this situation.

Investigations are underway to establish the cause of the incident, which occurred at around 6pm on Saturday and has resulted in the loss of supply to the town. Around 3,000 properties have been affected.

More details from our Chief Executive, Mark Horsley, are available here:

Update: Loss of gas supply to properties in Withernsea – Sunday January 15 2.30pm

Letters are being delivered to customers with gas safety advice. Read the letter here:

Update: Loss of gas supply to properties in Withernsea – Sunday January 15 1.30pm

Further updates to follow at 7.30pm.