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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Engineers from Northern Gas Networks continue to work hard to restore supply to properties in Withernsea, East Yorkshire.

Our teams of engineers are on site hand delivering letters and door knocking customers in order to get access to their properties to turn off the gas at the meter.

In the meantime, customers are advised to turn off their gas supplies at the main tap or next to their gas meter.

Investigations are underway to establish the cause of the incident, which occurred at around 6pm on Saturday and has resulted in the loss of supply to the town.

Around 3,000 properties have been affected.

Ian Waddle, Regional Manager, Northern Gas Networks, said: “We’d like to apologise for the inconvenience caused and are working hard to restore the gas supply to all customers affected as soon as possible and will be providing customers with regular updates on our progress.

“We are working to identify any vulnerable customers in the area and ensure that they are looked after as a priority.”

A temporary incident room has been set up at the sports hall, Hull Road, HU19 2EE, where residents can drop in and ask any questions.

Our customer teams are supporting engineers in distributing heating and cooking facilities where it is needed and further updates will be circulated regarding support to our customers.

If you have or using temporary electrical heating or cooking please use it sparingly as constant use by everyone in the town may result in overloading of Northern Powergrid’s Network.

Anyone with any questions or concerns is being asked to speak to an engineer on site, drop into the sports hall or contact NGN’s Customer Care team on 0800 040 7766.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.