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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

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Smell Gas?
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Non-emergency calls
Customer Care Team
0800 040 7766

Engineers from Northern Gas Networks continue to undertake emergency repair work in a bid to restore supply to properties and businesses in the Quayside area of Newcastle upon Tyne following a burst water main in the area.

The cause of the incident has been identified and work on the properties affected is ongoing. Teams are on site and are working closely with the 285 customers, answering questions and ensuring they have heaters and food vouchers. Work will continue throughout the day tomorrow (Monday 30 January).

Ian Waddle, Regional Manager, Northern Gas Networks, said: “I can ensure customers that we are working hard to restore the gas supply to all properties affected as soon as possible. We’d like to apologise for the inconvenience caused and we will continue to provide updates on our progress.

“Our customer teams have been supporting our engineers by distributing heating and cooking facilities where it is needed, especially to vulnerable residents.”

A temporary incident room has been set up at the Premier Inn Hotel, 15 Lombard Street, Newcastle upon Tyne, where residents can drop in, collect heaters and ask any questions. Residents requiring hot food can collect a food voucher on proof of address. The incident room will close at 10pm this evening and will reopen at 8am on Monday.

Anyone with any questions or concerns is being asked to speak to an engineer on site, drop into the Premier Inn or contact NGN’s Customer Care team on 0800 040 7766.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.