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Engineers from Northern Gas Networks are undertaking emergency repair work in a bid to restore supply to properties and businesses in the Quayside area of Newcastle upon Tyne following a burst water main in the area.

Around 285 users have been affected. Our teams of engineers are on site hand delivering letters and door knocking customers in order to get access to their properties to turn off the gas at the meter.

In the meantime, customers are advised to turn off their gas supplies at the main tap or next to their gas meter.

Investigations are underway to establish the cause of the incident, which occurred at around 11am today (Sunday) and has resulted in the loss of supply to the area.

Ian Waddle, Regional Manager, Northern Gas Networks, said: “We’d like to apologise for the inconvenience caused and are working hard to restore the gas supply to all customers affected as soon as possible and will be providing customers with regular updates on our progress.

“We are working to identify any vulnerable customers in the area and ensure that they are looked after as a priority.”

A temporary incident room has been set up at the Premier Inn Hotel, 15 Lombard Street, Newcastle upon Tyne, where residents can drop in, collect heaters and ask any questions. Residents requiring hot food can collect a food voucher on proof of address.

Our customer teams are supporting engineers in distributing heating and cooking facilities where it is needed and further updates will be circulated regarding support to our customers.

Anyone with any questions or concerns is being asked to speak to an engineer on site, drop into the Premier Inn or contact NGN’s Customer Care team on 0800 040 7766.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.