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Loss of supply, Knaresborough

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Stakeholder Relations Team

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The north of England’s gas distributer, Northern Gas Networks (NGN), is investing around £100,000 to upgrade the ageing gas mains in Market Place, Morpeth.

The essential project is part of NGN’s ongoing investment in the gas infrastructure in the area and will involve replacing more than 550m of existing metal gas mains with more durable plastic pipes, to ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The six-week project, which is due to start on Monday 31 July 2017, has been carefully planned in conjunction with Northumberland County Council.

In order for engineers to carry out the work safely and efficiently there will be various traffic management measures in place, more details of which will be provided in the coming weeks.

Shops and businesses in the area will remain open as usual throughout the project.

NGN will be holding a community forum at Morpeth Town Council, Town Hall, Market Place, Morpeth, NE61 1LZ between 17:00 and 19:00 on Wednesday 21st June 2017, where customers can drop in to find out more about the works and ask any questions they may have.

NGN’s Customer Care Officers will be been door-knocking local homes and businesses to make customers aware of the work, while on-site signage will advise motorists of the work happening in the area.

Richie Manuel, Construction Services Area Manager for Northern Gas Networks said: “We have been working closely with the local council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise in advance for any inconvenience customers may encounter, and thank them for their support as we work towards completing this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.