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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The major project is part of NGN’s ongoing investment in the area’s gas infrastructure and will involve replacing over 3.9km of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers in Knaresborough for years to come.

The 17-week project, which is due to start on Tuesday 2 May 2017, has been carefully planned in conjunction with North Yorkshire County Council.

Due to the location of the gas main and in order to carry out the works safely and efficiently, it will be necessary to introduce some temporary traffic management during the course of the project.

From Tuesday 2 May two-way traffic lights will be in place at the junction of Appleby Avenue for two weeks.

Starting on Monday 5 June, three-way temporary lights will be in place at the junction of New Road for one week.

On Monday 12 June, two-way temporary lights will be in place at the junction of Lands Lane for around four weeks.

Engineers will be working Monday to Saturday between 8am and 5pm, increasing to seven-day working when the temporary traffic signals are in place in order to complete the works as quickly as possible.

It’s expected these works will cause extended journey times, so motorists are advised to leave extra time for travel whilst the temporary signals are in place. NGN will endeavour to complete these works as soon as possible, and will provide updates on progress throughout the project.

Shops and businesses in the area will remain open as usual.

NGN’s Customer Care Officers will be door-knocking local homes and businesses to make customers aware of the project, while on-site signage will advise motorists of the work taking place.

Robert Hope, Construction Services Area Manager for Northern Gas Networks said: “We have worked closely with North Yorkshire County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We will endeavour to complete the project as quickly and safely as possible and will keep customers updated as the work progresses.

“We would like to take this opportunity to apologise for any inconvenience caused during these works and thank everyone for their patience and support while we carry out this essential upgrade.”

The Ripley Road project will be registered as a Considerate Constructors Scheme site, following key principles to ensure minimal impact on the environment, customers and the community and observing the highest standards of safety.

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.