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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

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Non-emergency calls
Customer Care Team
0800 040 7766

The North of England’s gas distributer, Northern Gas Networks (NGN), is investing around £400,000 to upgrade the ageing gas mains in Geneva Road, Darlington.

This essential project is part of NGN’s ongoing investment in the gas infrastructure in the area and will involve replacing just under 6km of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers for years to come.

The 25-week project started yesterday (Wednesday 21 June 2017) and the work has been carefully planned in conjunction with Darlington Borough Council. Works are progressing well and are due to be completed on Friday 8 December 2017.

In order to carry out works safely and efficiently, a road closure will be placed on Neasham Road at the Railway Bridge from Monday 3 July 2017 for approximately two weeks. Access for residents of Railway Cottages will be maintained at all times.

A signed diversion route via A66 and Yarm Road will be in place for motorists.

It’s expected these works will cause extended journey times, so motorists are advised to allow extra time for travel whilst the road closure is in place. NGN will endeavour to complete these works as soon as possible, and will provide updates on progress throughout the project.

Shops and businesses in the area will remain open as usual.

NGN’s Customer Care Officers have been door knocking local homes and businesses weekly to make customers aware of the work and provide regular updates.

Stuart Armin, Construction Services Area Manager for Northern Gas Networks said: “We have been working closely with the local council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter, and thank them for their support as we work to complete this project as safely and quickly as possible.”

The Geneva Road project will be registered as a Considerate Constructors Scheme site, following key principles to ensure minimal impact on the environment, customers and the community and observing the highest standards of safety.

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.