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Urgent gas incident
Loss of supply, Knaresborough

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The north of England’s gas distributer, Northern Gas Networks (NGN), is investing around £120,000 to upgrade the ageing gas mains in Clayton Road, Jesmond.

The essential project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing over 300m of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The seven week project, which is due to start on Monday 14 August 2017, has been carefully planned in conjunction with Newcastle City Council.

The ageing metal gas mains have required several emergency repairs in recent years.  NGN has prioritised the pipe for replacement this year to minimise any inconvenience caused by future leaks.

NGN will endeavour to complete the work as safely and efficiently as possible and will provide regular progress updates throughout the project.

In order to carry out works safely and efficiently, on street parking will be restricted.  Works will progress from the junction of Osborne Road to the junction of Abbotsford Terrace.  The work will take place in the right hand side of the carriageway, progressing towards Great North Road.

In order to maintain parking for residents and keep disruption to a minimum, Northern Gas Networks plans to complete the work in 30m sections – replacing the gas main and then backfilling the excavation before progressing along the road.

NGN’s Customer Care Officers have been door-knocking local homes and businesses to make customers aware of the work, while on-site signage will provide advance notification to road users.

Shops and businesses in the area will remain open as usual throughout the project.

Richie Manuel, Construction Services Area Manager for Northern Gas Networks said: “We have been working closely with Newcastle City Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter, and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.