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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The North of England’s gas distributer, Northern Gas Networks (NGN), is carrying out essential work to upgrade gas mains in and around Mayfield Avenue, Carlisle.

The major project is part of NGN’s ongoing investment in the gas infrastructure in the area and will involve replacing over 3km of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers for years to come.

The sixteen week project began on Monday 3 July 2017 and has been carefully planned in conjunction with the local highways authority.  Work is due to be completed by Monday 23 October 2017.

In order to carry out the work safely and efficiently it may be necessary to temporarily close some footpaths and alternative walkways will be provided during this time.

Shops and businesses in the area will remain open as usual.

NGN’s Customer Care Officers have been door knocking local homes and businesses weekly to make customers aware of the work and provide regular updates.

Matty McBride, Construction Services Area Manager, said: “We have been working closely with the local council to carefully plan these works and are doing all we can to minimise any disruption caused.  We would like to take this opportunity to apologise for any inconvenience this essential work may cause and thank members of the public for their patience and understanding.”

For further information about the project please visit www.northerngasnetworks.co.uk, contact NGN’s Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.