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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

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0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The North of England’s gas distributer, Northern Gas Networks (NGN), is investing around £30,000 to upgrade the ageing gas mains in Green Dykes Lane, York.

This essential project is part of NGN’s ongoing investment in the gas infrastructure in the area and will involve replacing over 30m of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers in the York area for years to come.

The three-week project, which is due to start on Tuesday 29 August, has been carefully planned in conjunction with City of York Council.

In order to carry out works safely and efficiently, it will be necessary to implement various temporary traffic management measures, which will be in place for the duration of the project.

From Tuesday 29 August there will be a road closure in place from the junction of Thief Lane up to the Hull Road (A1079) junction. A signed diversion route will be in place for motorists and access for residents and pedestrians will be maintained at all times.

In addition, we will also be implementing three way traffic lights at the junction of University Road and Thief Lane.

Parking will be restricted on Thief Lane throughout the project.

NGN’s Customer Care Officers have been door-knocking local homes and businesses to make customers aware of the work, while on-site signage will advise motorists of the scheme.

Engineers will be working Monday to Friday from 8am to 5pm.

Robert Hope, Construction Services Area Manager for Northern Gas Networks said: “We have worked closely with North Yorkshire County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We will endeavour to complete the project as quickly and safely as possible and will keep customers updated as the work progresses.

“We would like to take this opportunity to apologise for any inconvenience caused during these works and thank everyone for their patience and support while we carry out this essential upgrade.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.