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Urgent gas incident
Loss of supply, Knaresborough

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The North of England’s gas distributer, Northern Gas Networks (NGN), is investing £25k to upgrade the ageing gas distribution network in and around Waterstead Lane, Whitby.

The essential project is part of NGN’s ongoing development of infrastructure in Whitby and the surrounding area and will involve replacing around 100m of existing metal gas mains with more durable plastic pipes, to ensure the continued safe and reliable supply of gas to customers for years to come.

This project will begin on Monday 11 September and is expected to last around two-weeks.

In order to carry out the work safely and efficiently, it will be necessary to introduce a road closure to a small section of Waterstead Lane. A signed diversion route will be clearly displayed for all motorists and access to the ambulance station and care home will be maintained at all times.

NGN’s Customer Care officers have been door-knocking local businesses and residents to update them on progress and provide details of the traffic management plans.

Engineers will be working Monday to Sunday between 8am and 5pm and NGN will continue to provide updates as the project progresses.

Robert Hope, Construction Services Area Manager Northern Gas Networks, said: “We have been working closely with North Yorkshire County Council to carefully plan these works to minimise any disruption to customers.

“We would like to apologise in advance for any inconvenience caused during these works, and thank our customers for their patience and support in getting them completed as quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, 7 days a week.