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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

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Customer Care Team
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The North of England’s gas distributor, Northern Gas Networks (NGN), will begin works to lay a new gas main on Main Street, Fulford next Monday (23 October).

The project has been planned in conjunction with City of York Council and will involve extending the existing gas network to supply a new housing estate nearby.

The four-week scheme, beginning on Monday 23 October and scheduled to be completed on Friday 24 November, will be carried out in two phases with temporary traffic lights in place on Main Street for the first two-weeks (Phase 1).

It’s expected that the first phase of the work may cause some delays to journey times, so motorists are advised to leave extra time for travel whilst the temporary traffic signals are in place. Shops and businesses in the area will remain open as usual.

NGN’s Customer Care Officers will be door-knocking local homes and businesses to make customers aware of the project, while on-site signage will advise motorists of the work taking place.

Robert Hope, Construction Services Area Manager for Northern Gas Networks said: “We have worked closely with the City of York Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We will endeavour to complete the project as quickly and safely as possible and will keep customers updated as the work progresses. I’d like to take this opportunity to apologise for any inconvenience caused during these works and thank everyone for their patience and support while we carry out these essential works.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, 7 days a week.