Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766
UPDATE: Phase 1 (Milford Road) of the project will start on Monday 13 November and is scheduled to take approximately two-weeks.

Details about the project

We’re replacing the existing metal gas pipes in and around Cheshire Road, Stockton with more durable, plastic pipes that will keep you cooking on gas and your home warm for years to come.

We expect the work to start on Monday 13 November and to take 20-weeks, meaning we should be finished by mid-April, 2018. To help keep any inconvenience to a minimum, we have planned our work to be carried out in four phases (detailed below).

We’ll need to dig in the street but we’ll try to keep any inconvenience to a minimum and give you access to your home. Rest assured, we’ll put everything back to normal once we’ve finished. You can find out more about this by reading our reinstatement process leaflet (PDF document).

If you’re planning any exterior building work to your home or changes to your garden or driveway in the next six-months, please complete the form below or call our Customer Care Team on 0800 040 7766, so we can do what we can to plan these works around yours.

You can find out more about why we carry out these works by downloading our FAQs (PDF document).

If you have a disability or illness which means you might struggle without your gas supply, even for a few hours, it’s a good idea to get added to your gas supplier’s Priority Service Register.

Project phases

As part of the project, each road has been put into a phase (listed below). Alternatively, please download our phases map (PDF document).

Phase 1 (two-weeks)
  • Millford Road
Phase 2 (eight-weeks)
  • Raleigh Road
  • Clive Crescent
  • Waterford Road
  • Wolfe Road
  • Somerset Road
  • Drake Road
Phase 3 (seven-weeks)
  • Collins Avenue
  • Carmel Gardens
  • Cherry Tree Gardens
  • South Road
  • Berkshire Road (split between phases 3 and 4)
Phase 4 (eight-weeks)
  • Berkshire Road (split between phases 3 and 4)
  • Cheshire Road
  • Cornwall Grove
  • Huntington Green
  • Lincoln Grove
  • Warwick Grove

Send us a message

If you have any comments or questions about the project please send us a message below or call us on 0800 040 7766.

  • For information on how we use your details please read our Personal Data Privacy Notice