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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the north of England’s gas distributor, will begin essential gas mains repair work on Neville’s Cross, Durham next Tuesday (23 January).

Engineers from NGN will be carrying out repair work to the gas main at the junction of Newcastle Road and Neville’s Cross.

In order for the repair to be completed as safely and quickly as possible, the inside lane on Newcastle Road southbound will be closed. Regular updates will be provided on NGN’s website and social media channels.

Andy Coates, Site Manager at Northern Gas Networks said: “The safety of our customers and engineers is our number one priority, and the traffic management is essential in ensuring the general public and our workforce stay safe at all times.

“We’re working closely with Durham County Council to minimise disruption to road users, residents and businesses while this essential repair work is taking place, and will continue to monitor and adjust the traffic management required as work progresses.

“We would like to thank customers for their patience at this time and apologise for any inconvenience experienced. We will keep residents and businesses updated throughout the work as we look to finish it as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.