Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 

 

Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN), the north of England’s gas distributor, came to the rescue of a young woman on the A189 between Annitsford and Cramlington yesterday (Thursday 1 March).

Three engineers from NGN helped the woman who was distraught after her car slid into a snow drift. The engineers dug her car out and helped her drive it to the nearest garage and then kept her company until her partner arrived.

Richie Manuel, Business Operational Leader for Northern Gas Networks, said: “The efforts of the team has been fantastic and I’m proud of them and the lengths that they have gone to.

“We pride ourselves on helping people, young and old, in the community and this is just some of the efforts we go to try and help the vulnerable.

“The current weather is proving very treacherous for everyone and it’s wonderful to see how people are rallying together and showing great community spirit.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.