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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

From Monday 9 April, the North of England’s gas distributor, Northern Gas Networks (NGN), will start work on upgrading the ageing gas distribution network on Brentfield Way, Penrith.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing approximately 4.5km of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The ageing metal gas main has required several repairs in recent years so NGN has prioritised the pipe for replacement to minimise any future inconvenience caused.

The fourteen-week project has been carefully planned in conjunction with Eden District Council and NGN will aim to complete the work as safely and efficiently as possible.

In order to carry out the works, it will be necessary to implement a road closure for approximately three weeks on Hallin Crescent. A signed diversion route will be in place for road users.

Shops and businesses in the area will remain open as usual.

NGN will be holding a community drop-in meeting at the Haydock Community Centre, St Catherine’s Church, 26 Drovers Lane, Penrith, CA11 9EL on Tuesday 3 April, for customers to find out more about the works and ask any questions they may have.

Matty McBride, Business Operational Leader for Northern Gas Networks, said: “We have been working closely with Eden District Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter, and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

The project is registered as a Considerate Constructors Site (CCS) – the key principles are to ensure minimal impact to the environment, customers and the community and the highest standards of safety. Anyone wishing to find out more about CCS can visit: www.ccscheme.org.uk.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.