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Urgent gas incident
Loss of supply, Knaresborough

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Stakeholder Relations Team

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Customer Care Team
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The North of England’s gas distributor, Northern Gas Networks (NGN), is investing more than £320k to upgrade the ageing gas distribution network in and around Mackie Drive, Guisborough.

The major project is part of NGN’s ongoing development of infrastructure and will involve replacing approximately 3.4km of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The 21-week project has been carefully planned in conjunction with Redcar and Cleveland Borough Council to ensure all works are completed with as little disruption as possible.

In order for works to be carried out safely and efficiently, the project will be carried out in 6 phases. From Monday 11 June 2018, temporary three-way traffic lights will be in place at the junction of Church Lane and Redcar Road for approximately ten days (further details will follow as the project progresses).

Shops and businesses in the area will remain open as usual throughout the project.

Steven Storey, Site Manager for Northern Gas Networks, said: “We have been working closely with Redcar and Cleveland Borough Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

The project is registered as a Considerate Constructors Scheme site. The key principles of the scheme are to ensure minimal impact to the environment, customers and the community and the highest standards of safety. For more information please visit: www.ccscheme.org.uk

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.