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Urgent gas incident
Loss of supply, Knaresborough

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0113 322 7950

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Stakeholder Relations Team

stakeholder@northerngas.co.uk

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Customer Care Team
0800 040 7766

From (Monday) 23 July, the North of England’s gas distributor, Northern Gas Networks (NGN), will be upgrading the gas distribution network on Hurley Road, Little Corby in Cumbria.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing approximately 4.5km of existing metal gas pipes with more durable plastic ones.  This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The 22-week project has been carefully planned in conjunction with Cumbria County Council to minimise the impact caused. NGN’s Customer Care Officers have been door-knocking local residents and businesses to make customers aware of the work, while on-site signage will advise motorists of the work taking place.

Shops and businesses in the area will remain open as usual throughout the project.

NGN will be holding a community drop-in event at Sally’s Tea Room, Warwick Bridge, Carlisle CA4 8RN between 5pm and 7pm on Tuesday 24 July, where customers can find out more about the work and ask any questions they may have.

Dan Hind, Site Manager for Northern Gas Networks, said: “We have been working closely with Cumbria County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

The project will be registered as a Considerate Constructors Scheme site, following key principles to ensure minimal impact on the environment, customers and the community and observing the highest standards of safety.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.