If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Yorkshire Energy Doctor has benefitted from a grant of £4,000 from the North of England’s gas distributor Northern Gas Networks (NGN).

The organisation will use the grant, from NGN’s Community Promises Fund*, to run 15 training sessions for frontline staff to raise awareness about the dangers of carbon monoxide and how to spot the signs of the silent killer. Once trained, these frontline staff, such as housing officers and support workers, will be able to educate vulnerable people in the local community they serve.

They will also learn about being winter ready, support available for those struggling to heat their homes and the Priority Service Register, a free and confidential service offering additional help and support from gas and electricity providers. By registering on to the PSR, energy companies can tailor their services and communications to make sure customers are receiving the best possible service.

Kate Urwin, from Yorkshire Energy Doctor, said: “We are thrilled to have been supported by Northern Gas Networks. This funding will allow us to delivery valuable training sessions about carbon monoxide awareness to frontline staff and allow them to cascade the important information to as many households as possible”.

Tom Bell, Head of Social Strategy at Northern Gas Networks, said: “Northern Gas Networks are really pleased to be able to offer Yorkshire Energy Doctor a grant as part of our Community Promises Fund. As part of the application the judging panel felt that they offered an innovative project, representing good value for money and leaving a sustainable impact on the local community.

“As well as the grant we’ll also be supporting Yorkshire Energy Doctor, and the other organisations who have been awarded a grant, with any other support they might need; such as volunteering opportunities or how they can share best practice with one another.

“Community groups, and other local organisations, play a fundamental role in helping to identify and assist those who are in need and I’m very much looking forward to working with them on their exciting projects and their efforts to help make a difference to local people’s lives.”

*Yorkshire Energy Doctor received the grand as part of NGN’s £50,000 Community Promises Fund.

The fund, which is now in its second year, offers grants of between £1,000 and £10,000 to third sector organisations and community groups with innovative approaches to delivering sustainable initiatives associated with energy saving, fuel poverty, Carbon Monoxide awareness, raising the profile of the Priority Services Register (PSR) and STEM (science, technology, engineering and maths) subjects across areas of the North of England.

After applying at the end of last year, the nine projects benefiting from the 2018 funding programme are: Age UK in Gateshead, Citizen Advice in Newcastle, Community Voice FM Ltd in Cleveland, Hartlepower C.I.C. in Hartlepool, Highfield Food Co-op in Keighley, National Energy Action, Stockton and District Advice, Information Service (SDAIS), The Canopy Housing Project in Leeds and Yorkshire Energy Doctor CIC.

The community projects include a whole host of innovative campaigns, from supporting vulnerable people with dementia access the Priority Service Register (PSR) to organising Carbon Monoxide (CO) awareness sessions and provide information on being more energy efficient.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.