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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

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Stakeholder Relations Team


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0800 111 999
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Non-emergency calls
Customer Care Team
0800 040 7766

From Monday (10) September, Northern Gas Networks (NGN) the North of England’s gas distributor, will begin essential gas mains replacement work on Tile Shed Lane/ New Road, East Boldon.

The work, scheduled to last approximately three weeks, has been carefully planned in collaboration with South Tyneside Council in order to minimise any disruption to customers.

In order for engineers to complete the emergency replacement works as safely and quickly as possible, some temporary traffic management measures will be introduced.

From Monday 10 September works will start at the junction of Boker Lane and New Road, during this time we will have temporary three-way traffic signals in place for approximately one week.

As works progress, from Monday 17 September, we will carry out replacement works on Tile Shed Lane where we will need to implement a road closure. The road closure will be in place until Monday 1 October.

A signed diversion route will be in place for road users. It’s expected the work will mean extended journey times for motorists and customers are advised to allow extra time for travel during the work.

Our engineers will work hard to complete the works as safely and efficiently as possible. However, if there are any delays, we will keep you informed.

Darren Pearson, Site Manager at Northern Gas Networks, said: “We’re working closely with South Tyneside Council to minimise disruption to road users, residents and businesses whilst this essential repair work takes place. We would like to thank everyone for their patience at this time and apologise for any inconvenience experienced.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.