Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 

 

Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

From Monday 12 November, the North of England’s gas distributor, Northern Gas Networks (NGN), will be upgrading the gas distribution network at Seaton Main Road and Milburn Croft Seaton, Workington.

The projects are part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing approximately 5km of existing metal gas pipes with more durable plastic ones.  This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The combined 16-week project has been carefully planned in conjunction with Cumbria County Council to minimise the impact caused.

Works in and around Seaton Main Road will start on Monday 12 November and should take approximately 16 weeks to complete, meaning works should be finished on or around 1st March 2019.

Works in and around Milburn Croft Seaton will start on Monday 26 November and should take approximately 10 weeks to complete, meaning works should be finished on or around 1 February 2019.

In order to complete works as safely and efficiently, it will be necessary to implement some temporary traffic management measures during certain phases.

NGN will provide detailed updates on any traffic management as the project progresses, and will ensure advance notification signs for road users and alternative routes for pedestrians are in place whilst works are being carried out.

NGN’s Customer Care Officers have been door-knocking local residents and businesses to make customers aware of the work, while on-site signage will advise motorists of the work taking place. Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

Shops and businesses in the area will remain open as usual throughout the project.

NGN will be holding a community drop-in event at Seaton Village Hall, Seaton, Workington, CA14 1PL between 4pm and 6pm on Thursday 1 November, where customers can find out more about the works and ask any questions they may have.

Ricky McMillan, Site Manager for Northern Gas Networks, said: “We have been working closely with Cumbria County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.