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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

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0113 322 7950

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Stakeholder Relations Team

stakeholder@northerngas.co.uk

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Customer Care Team
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The North of England’s gas distributor, Northern Gas Networks (NGN), is working in partnership with housing provider Gentoo Group, to connect around 1000 owner occupier and tenants in the Albany, Oxclose and Fatfield areas of Washington to the gas network free of charge, and upgrade their heating systems.

To further support the local community whilst carrying out the network extension scheme, NGN has teamed up with two local charities; Washington Community Food Project and Washington Mind.

NGN is making a fortnightly food donation to the volunteer-run Washington Community Food Project, to help ensure much needed supplies are available for members of the local community that rely on them.

Nicola Briggs from Washington Community Food Project said, “We rely on backing from the local community to be able to provide emergency food to those in need.

“It makes a big difference to have local businesses on board, so we really appreciate NGN’s ongoing support.”

NGN is also working closely with local mental health charity, Washington Mind, to donate raffle prizes, time and materials towards the renovation of their ‘Life House’ – a safe and welcoming space widely used by members of the local community.

Jemma Hutchinson from Washington Mind said, “I would like to say a massive thank you to the staff at Northern Gas Networks for the donation of raffle prizes.

“The prizes will enable us to raise vital funds for our service.”

Jade Dunn, Customer Care Officer for Northern Gas Networks said “We’re always looking for opportunities to give something back to the communities we’re working in, and it’s great that we’ve been able to support two very worthwhile local charities.

“We’ve had some really positive feedback from our customers and stakeholders in the area since the scheme started in October.”

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.