Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The north of England’s gas distributor, Northern Gas Networks (NGN), is investing £47k to upgrade the ageing gas distribution network in and around the Skipton area.

The major project is part of NGN’s ongoing development of infrastructure in Skipton and is due to start on the 7th of January and last for approximately four weeks.  The scheme will involve replacing 69 metres of old metallic pipe for new durable plastic pipe, this is to ensure the safe supply of gas for years to come.

To complete the works safely and efficiently we will have the following traffic management in place:

Phase 1 – 07/01/2019 – Road Closure – Outside Sports Direct to the J/o Coach Street – Approximately two weeks.

Phase 2 – 21/01/2019 –  Road Closure – Outside Bizzie Lizzies Fish & Chips shop to the J/o Belmont Wharfe – Approximately two weeks. A full signed diversion will be in place for motorists.

Our dedicated Community Care Officer has been in the local area speaking with affected businesses and residents to make them aware of upcoming works. A public drop in session was held for local residents.

Anna Mycoe, Business operations lead for Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these works, and thank our customers for their patience and support in getting them completed as quickly as possible”.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.