Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Picktree Lane, off the A1M roundabout in Chester-Le-Street, is closed today (February 6) in both directions, due to emergency gas work. A diversion route is in place.

Northern Gas Networks (NGN),  the North of England’s gas distributor, is carrying out emergency repair work to a damaged medium pressure gas main. The company is liaising closely with the highways authority and local council.

The damaged pipe does not present a public safety risk, and no evacuations have been necessary.

The closure is expected to cause considerable delays to journey times, especially during peak rush hour.

Andy Coates, NGN site manager said:  “We’d like to apologise to motorists for any delays to their jouney times today.

“We’ve had to close Picktree Lane in both directions, in order to carry out this emergency repair. Our engineering teams are doing everything possible to get the situation resolved, and the road reopened, as quickly as possible.”

Customers requiring futher information can contact NGN’s Customer Care Team on 0800 040 7766or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.