Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 

 

Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The North of England’s gas distributer, Northern Gas Networks (NGN), is carrying out essential works to upgrade the gas distribution network at Corby Hill crossroads, Cumbria.

The £400,000 project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing more than 4km of existing metal gas pipes with more durable plastic ones.  This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The scheme, which began in July 2018 and is due to finish on Friday 15 March, has been carefully planned in conjunction with Cumbria County Council and Road Link.

In order for the next phase of the scheme to be carried out safely and efficiently, it will be necessary to implement some temporary traffic management measures.

From Monday 4 March until Friday 15 March there will be a road closure on the junction of Corby Hill crossroads to Heads Nook. A signed diversion route will be in place for motorists. Temporary lights will also be placed on the A69 and manned during peak hours.

It’s expected these works will cause some delays to journey times, so motorists and commuters are advised to leave extra time for travel whilst the temporary traffic signals and road closures are in place.

NGN’s Customer Care Officers have been door-knocking residents and businesses to make customers aware of the project’s latest phase, while on-site signage will advise motorists of the work taking place.

Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

Shops and businesses in the area will remain open as usual throughout the project.

Jamie Wright, Site Manager for Northern Gas Networks said: “We have been working closely with Cumbria County Council and Road Link to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.